Refunds & Return

We accept returns within 14 days of delivery, provided the item is unused and in its original condition.

Refunds

For eligible returns, we will refund the amount paid for the returned product(s), minus a ₹200 reverse shipment fee per product returned.

For example, if you return 2 products, a total of ₹400 will be deducted from your refund.

No reverse shipment fee will be charged if you receive a wrong or damaged product.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Log in to your Delize account or visit our Return Portal.

2. On the desktop website, go to Account → My Account.

3. On the mobile website, go to Settings → My Account at the bottom of the screen.

4. Under Order History, select RETURN and follow the instructions to complete the return request.

Refund Timeline

Once the returned product reaches our warehouse and passes our quality check, the refund will be processed.

It may take 5–6 business days for the refunded amount to reflect in your original payment method or bank account.

Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please email us at info@delize.in as soon as possible with:

• Your order number

• Clear photographs showing the condition of the product

No reverse shipment fee will be charged for approved returns of damaged or incorrect products.

We review such cases individually and will do our best to provide a satisfactory resolution.

If you have any questions regarding returns or refunds, please contact us at info@delize.in.